Refund & Returns Policy
This page explains when a refund is available for bookings and services with Ruff – Dog Training & Welfare, and how to request one. It should be read alongside our Terms & Conditions.
Overview
We want every booking to go smoothly. If something isn’t right, please get in touch as soon as possible so we can help – most issues can be resolved quickly by getting in touch with us directly, before involving your bank or card provider.
How to Cancel or Request a Refund
- Cancellations must be made by email to holley@ruff-dogs.co.uk.
- Under the Consumer Rights Act you may cancel your purchase within 7 working days of placing your order. There is no right of cancellation where a 1-2-1 or behaviour consultation begins within this 7 day period, and no right to cancel or receive a refund after 7 days from the order.
Training Sessions & Classes
- We are unable to refund outdoor training session fees once the session has commenced.
- Any refund will incur a £20.00 administration fee.
- No refunds are given for non-attendance.
Home Visits
- Refunds for home visits cannot be given unless the animal has been re-homed or is no longer in the owner’s possession.
Questions About a Refund
If you have any questions about a booking, or believe you’re entitled to a refund, please contact us before raising a dispute with your bank or card provider – we’re always happy to help resolve things directly.
Email: holley@ruff-dogs.co.uk
Phone: 07817 525 320
Positive, force‑free dog and puppy training in West Somerton, Norfolk.
